At Alex Smart Solution LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help with your returns and refunds. This policy outlines the terms and conditions for returning items purchased from our online store.

1. Returns

a. Eligibility for Returns

You may return an item for a refund or exchange within [insert return window, e.g., 30 days] from the date of delivery, provided that:

  • The item is unused, unworn, and in the same condition as you received it.
  • The item is in its original packaging with all tags and labels attached.

b. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software or digital products
  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Personal care items (e.g., hygiene products, makeup)
  • Items on final sale or clearance

c. Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

2. Refunds

a. Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment, within [insert timeframe, e.g., 5-10 business days].

b. Partial Refunds

In some cases, only partial refunds may be granted. This applies to items that:

  • Show signs of use
  • Are damaged or missing parts for reasons not due to our error

c. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please check with your bank or credit card provider, as it may take some time for the refund to be posted. If you’ve done this and still have not received your refund, please contact us at [your contact email].

3. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [your email address] and we will provide instructions for the exchange process.

4. Shipping

a. Return Shipping

To return your product, you should mail your product to:

Alex Smart Solution LLC
3078 Clairmont Rd, Atlanta, GA 30329

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item received). Shipping costs are non-refundable.

b. Shipping Time for Exchanges

The time it may take for your exchanged product to reach you may vary depending on your location.

c. Lost or Damaged Returns

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible at [your email address]. If your order has not been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, you may need to return the item according to the return process outlined above.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Alex Smart Solution LLC

3078 Clairmont Rd, Atlanta, GA 30329

Monday – Friday 09:00 – 17:00